Would you like to chat online to a member of our Helpline team?

film1We have been using an online live chat system for some time now and it has shown to be popular. Certainly for those who may not feel in a position to pick up the telephone for whatever reason, and for those who would like a more instant response than email. It also means we have been able to chat to people abroad too, when they may have found it difficult to find support.

Our Digital Officer, John, has now developed a nice little function whereby a pop up appears on every page of our website to show people that the live chat facility is available. This has certainly increased the amount of web chats we have received which is great as it has meant we have reached out to more people affected by MS.

If we are engaged – either chatting to someone already, or perhaps on the telephone – then a message can be left via email and we will get back to you as soon as we can.

We look forward to hearing from you,

Laura, Kim and Ryan

The MS-UK Helpline team


About MS-UK

MS-UK was established in 1993, and is a national charity dedicated to empowering people with multiple sclerosis to make the most of today, and live life to the full. We put people affected by MS at the heart of our work. We provide high quality, professional services to support people living with multiple sclerosis, and we listen to people affected by MS.
This entry was posted in benefits, Carers, Chronic illness, Diagnosis, disability, Disability Rights, Disabled living, DMTs, family and MS, Helpline, Helpline Live Web Chat Service, MS, MS-UK, Multiple Sclerosis, Personal Independence Payment, Research, Uncategorized, wellbeing, Wellness and tagged , , , , , , , , . Bookmark the permalink.

2 Responses to Would you like to chat online to a member of our Helpline team?

  1. Darren says:

    Do need to chat will need wheel chair soon and dnt know how i will afford it


    • msuk2015 says:

      Hi Darren,

      Our Helpline advisors are available 9am – 5pm monday – Friday either via the Live Web Chat service, or you can ring them on 0800 783 0518 (calls are free from landlines, but may be charged by mobile providers)


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