Phil and Rachel’s story…

Phil Hawkridge from Brightlingsea, Essex, was diagnosed with relapsing remitting multiple sclerosis in 1992.

In this blog, his wife Rachel talks about getting support from the MS-UK Helpline with PIP forms…

‘My husband attends Josephs Court, so we knew that we would easily get help from the MS-UK HelplineIMG_2114.JPG,’ said Rachel, who approached the Helpline team to ask about completing the forms for Personal Independence Payment (PIP).

PIP replaced Disability Living Allowance (DLA) for people with a long-term health condition or disability aged 16 to 64. The rate of support you receive depends on how your condition affects you, not the condition itself. Anyone applying for PIP will need an assessment to work out the level of help required.

‘I have to do all the paperwork, and the PIP form was very daunting,’ said Rachel. Phil’s diagnosis has changed since 1992, and he now lives with secondary progressive MS. Rachel is Phil’s carer now.

‘Ryan never rushed us and was hugely supportive.

It was invaluable help.’

Taking time to discuss everything with Ryan from the MS-UK Helpline team meant that Rachel could get the best possible outcome for her husband Phil. Rachel added, ‘my husband was awarded the enhanced rate of PIP in both care and mobility, thanks entirely to Ryan.’

If PIP affects you and you need support, we want you to know that the Helpline team is here if you need us. The Helpline team all have benefits training and are able to give quality information and support to people contacting our service. We can spend time and support you to understand the processes involved and to be able to articulate your needs to the Department for Work and Pensions (DWP) in a way that we hope will help you gain the right level of benefits for your personal circumstances.

Getting in touch

You can call the MS-UK Helpline for free on 0800 783 0518 during weekdays, between 9am and 5pm.

Visit our live web chat page on the MS-UK website to speak to us online.

Email us at

Please note that MS-UK cannot influence a decision by the DWP, and is able only to offer information and support.


About MS-UK

MS-UK was established in 1993, and is a national charity dedicated to empowering people with multiple sclerosis to make the most of today, and live life to the full. We put people affected by MS at the heart of our work. We provide high quality, professional services to support people living with multiple sclerosis, and we listen to people affected by MS.
This entry was posted in benefits, Carers, Chronic illness, Disability Rights, Helpline, Helpline Live Web Chat Service, Josephs Court, MS, MS-UK, Multiple Sclerosis, Personal Independence Payment, Uncategorized, Website and tagged , , , , , , , , . Bookmark the permalink.

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